Refund Policy
Payment problems and refund requests
Updated October 29, 2026
These pages describe the current service.
Before paying
Review the price, billing interval, included access, and service status shown at checkout. Do not assume that an example report or an unavailable feature is a completed paid analysis.
If something goes wrong
For a duplicate charge, billing error, or a paid feature that could not be delivered, open a support ticket with the order reference and a short description. Do not send full card numbers.
Requests are reviewed according to the transaction, the service delivered, and applicable law. We do not promise a specific review time or refund decision before reviewing the request.
Credits and cash refunds
Restoring a consumed analysis credit after a failed task is different from refunding a payment. If a refund is approved, the payment provider determines how and when it appears on the original payment method.
Subscriptions
Use Account to review cancellation options for an active subscription. Cancellation and a refund are different actions; cancelling does not by itself confirm a refund.
Nothing on this page limits refund or cancellation rights that applicable law gives you.